f999's commitment to responsible gaming
f999 believes that betting and casino games are enjoyable only when played in moderation and with awareness. On this page you will find out how to set your own limits, recognize warning signs, and seek support when needed.
Warning: All betting and casino games at f999 are strictly for individuals aged 21 or above. Participation by minors is completely prohibited.
What responsible gaming is and why it matters
Online betting and casino games are a form of entertainment — but that entertainment remains positive only when a player keeps control of their budget, time and emotions. At f999 we want every player to make informed decisions — whether they win or lose. The core idea of responsible gaming is this: gaming is a small part of your life, not the goal of your life.
f999's Terms and Conditions clearly state that every account is for adults only and that every user must follow those terms. We also provide a number of tools and services to help you ensure a safe and healthy experience.
Players often do not notice when gaming has become a problem. So ask yourself regularly: are you betting beyond your budget? Are you playing repeatedly to recover money you have lost? Answering these questions honestly is the first step toward responsible gaming.
Betting is entertainment — not an investment
Expecting a regular income from betting or casino games is not realistic. Every game carries a mathematical house edge, so the likelihood of losing over the long term is higher. Play at f999 for entertainment — only with an amount of money that, if lost, will not affect your daily life. Do not bet money you cannot afford to lose.
Protection of minors
f999 strictly ensures that no one under the age of 21 can open an account or play games. If there are minors in your household, use a password lock on your device and keep your login details private. If you have any concerns, let us know via our 24/7 live chat — we will act promptly.
Under our Privacy Policy, your personal information is fully protected. No information is shared with third parties while processing a self-exclusion or limit-setting request.
Tools for setting your own limits
f999 provides a number of tools to help you stay in control. These are completely free to use and can be activated at any time.
Deposit limit
Set a maximum daily, weekly or monthly deposit amount. Once a limit is active, reducing it takes effect immediately; requests to increase it require a waiting period.
Session time limit
Decide in advance how long you will play in one sitting. When the set time is up, you will be notified and the session will close automatically.
Account break
Take a temporary break from your account for anywhere from 24 hours up to 30 days. During the break, logging in or placing bets will not be possible, but you can return afterwards.
Self-exclusion
Through long-term self-exclusion, close your account completely for a set period. During this time there is no option to reactivate the account.
Activity history
View your betting history, win/loss statistics and deposit/withdrawal records at any time. Reviewing your own habits is the first step toward awareness.
Direct support
Contact f999's 24/7 live chat at any time. Our team speaks Bengali and will assist you with full confidentiality.
Self-exclusion request
Fill in the form below or contact us directly via live chat or email — we will process your request within 24 hours.
Self-exclusion form
Your information is completely confidential. Once the exclusion is active, a confirmation will be sent to your email.
Warning signs of a problem
If even one of the signs below applies to you, it is important to take a break and seek support.
Urgency to recover lost money
Immediately after losing, you place more bets trying to make back your losses.
Spending beyond your budget
You are betting beyond your set budget — using money meant for household or emergency needs.
Hiding it from family
You are keeping how much you play or how much you are losing hidden from family or friends.
Anxiety and distress
Thoughts about betting are constantly on your mind, your sleep is suffering, or you cannot focus on work.
Where to get support
Acknowledging a problem is a sign of strength. Getting support through any of the channels below is easy and completely confidential.
f999 live chat
Connect with f999's live chat at any time of day or night. You can speak in Bengali or English — the team is empathetic and trained.
Email support
If you want to explain your situation in detail, write to us by email. f999's support team replies in Bengali and keeps your information secure. Support email: [email protected]
Family and professional advice
Talk to a trusted family member or friend. If needed, seek advice from a mental health professional — this is not a weakness, it is the right decision.
Detailed responsible gaming guidelines
Plan your budget in advance
Each week or month, set aside a fixed amount specifically for gaming — an amount that, even if lost entirely, will cause no difficulty in your daily life. Once that amount is used up, stop playing for that week or month. The deposit limit tool can put this plan into effect automatically.
Keep your time limited
Playing for long stretches without a break affects your judgment. Sitting at the same game for hours makes small losses feel larger. Build a habit of taking a break every 30–45 minutes — go for a walk, have some water, turn your attention to something else.
Keep your emotions in check
Never bet when you are angry, upset, drinking or tired. In these moments your ability to make decisions is reduced and the tendency to place unreasonably large bets increases. Before playing, ask yourself: am I genuinely in a good state right now?
See wins and losses for what they are
A big win is possible, but it is the exception — not the rule. If you have a good win on a slot or game one day, do not assume it will always be the case. Do not be tempted to place even larger bets with your winnings.
Learn more from the f999 FAQ
For answers to common questions about responsible gaming, account protection and self-exclusion, read our FAQ page — each topic is explained there in detail.