f999 Privacy Policy

1 Introduction and Scope

f999 Casino and Sportsbook platform (referred to below as "f999" or "we") treats the privacy of its users with great importance. This privacy policy explains what information we collect during use of the https://f999casino.cam website and associated mobile applications, and how that information is managed.

This policy applies to all registered and unregistered users of f999. By accessing the platform or creating an account, you are giving your consent to this privacy policy. f999's Terms and Conditions remain in effect alongside this policy, and both documents should be read together.

The f999 platform is operated for individuals aged 21 and above. We do not knowingly collect any information from minors.

2 Types of Information Collected

f999 may collect the following categories of information:

Identity Information: Full name, date of birth, National ID number or passport number.
Contact Information: Email address, mobile number, and your address within Bangladesh.
Financial Information: bKash, Nagad, or Rocket account numbers and bank account details — solely for processing transactions.
Account Information: Username, registration date, login history, deposit and withdrawal history.
Gaming Activity: Bet placement, win/loss records, preferred game categories, and session duration.
Technical Information: IP address, device identifier, browser type, operating system, and cookie data.
Communication Records: The content of your interactions with f999 support via live chat, email, or any other channel.

3 How Information Is Collected

f999 collects information in the following ways:

Directly Provided Information: Information you provide when completing account registration, identity verification, payment-related forms, or when contacting support.
Automatic Collection: Technical information automatically logged during each activity you perform on the website or app.
Cookies and Tracking Technologies: Session cookies, persistent cookies, and local storage are used to save user preferences and browsing experience.
Information from Third Parties: Confirmation data received through payment processors or identity verification services.

4 Purposes for Using Information

f999 uses collected information only for the purposes listed below:

Creating, verifying, and ensuring the secure management of accounts.
Completing financial transactions including deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer.
Correctly applying bonuses and promotional offers such as the 200% welcome bonus, and monitoring wagering conditions.
Managing VIP membership and providing weekly cashback.
Providing 24/7 live chat and email support.
Preventing and investigating fraud, money laundering, or other unlawful activity.
Improving the performance and security of the platform.
Sending relevant notifications, service change information, or important updates.
Identifying risky gaming behaviour and taking preventive measures in accordance with the Responsible Gaming Guidelines.

5 Disclosure of Information and Third Parties

f999 does not sell your personal information. However, in certain specific situations we may share information with the following parties:

Payment Processors: bKash, Nagad, Rocket, and approved banking partners — only the information necessary to complete a transaction.
Identity Verification Services: Third-party KYC providers to ensure account security.
Game Software Providers: Studios such as Pragmatic Play, PG Soft, JILI, and Evolution — only the minimum session data required to operate their games.
Legal Requirements: Information may be provided in response to a court order or a lawful request from a government authority.
Business Changes: In the event of a business merger or transfer, the new party may receive information under the terms of this privacy policy.

Information is not shared with third parties for any purpose beyond those listed above.

6 Data Security Measures

f999 follows industry-standard technical and procedural measures to protect user information:

SSL Encryption: All data transfers on our website and app are encrypted using SSL/TLS technology.
Data Encryption: Stored sensitive information, especially financial data, is kept in encrypted format.
Access Controls: Only authorised staff may access specific information, and a log is kept of every access.
Firewall and Security Monitoring: Active monitoring systems to prevent unauthorised access and cyber attacks.
Regular Security Testing: Periodic security audits and vulnerability assessments are conducted.

However, data transfer over the internet is not entirely risk-free. Even with the highest precautions taken by f999, a complete guarantee against unauthorised access by any third party cannot be given. If you notice any suspicious activity, please notify our support immediately.

7 Cookie Policy

f999 uses several types of cookies:

Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
Functional Cookies: Used to remember language preferences, layout settings, or the last-visited game category.
Analytics Cookies: Used to analyse user browsing behaviour to improve the platform — not personally identifiable.

You can manage cookies through your browser settings. However, disabling essential cookies may limit some platform functionality.

8 Data Retention Period

f999 retains necessary information for as long as your account is active. Even after an account is closed or becomes inactive, information may be retained for a set period as required by legal obligations, dispute resolution, or fraud investigation.

Financial transaction records are generally retained for the period specified under financial regulations. Once the set period has passed, information is securely deleted or anonymised in a way that prevents re-identification.

9 User Rights

Every registered user of f999 has the following rights:

Right to Know: You may ask what information we hold about you and for what purposes it is being used.
Right to Correction: You may request correction of any inaccurate or outdated information in your profile.
Right to Deletion: In certain circumstances you may request that your information be deleted — however, if legal obligations apply, it may not be possible to delete all information.
Right to Object to Processing: You have the right to object to your information being used for marketing or analytics purposes.
Data Portability: You may request a copy of your own information.

To exercise these rights, contact f999 support via live chat or email. Requests will be responded to within a reasonable time after receipt. For answers to more general questions, detailed information is available on the f999 FAQ page.

10 International Data Transfers

f999 is a platform operated primarily for users in Bangladesh. However, some information may be processed on servers outside Bangladesh in order to work with game software providers or payment processors.

For such transfers, f999 ensures that the receiving party adheres to appropriate security measures and contractual obligations consistent with the protection standards described in this policy.

11 Policy Changes and Notifications

f999 reserves the right to change this privacy policy at any time. If significant changes are made, a notification will be sent via the platform or to your registered email address.

A revised policy takes effect from the date it is published. If you continue to use f999 after a change, it will be assumed that you have agreed to the new terms. It is recommended that you read this policy regularly and stay aware of any changes.

12 Contact Information

If you have any questions, requests, or concerns about this privacy policy, please contact us:

24/7 Live Chat — direct support in Bengali and English is available via the website or app.

Email: [email protected]

We aim to respond within 30 working days of receiving a request. For urgent matters, please use live chat.